Customer Story: MetTel Enables Safe AI Adoption with Lumia

AI adoption doesn’t fail because of lack of tools. It fails without a plan. That’s exactly how Ken Rudnick and the team at MetTel approached it. Enabling AI across the organization, while building a structured path to adopt it safely, at scale.

As VP of IT and Security, Ken Rudnick’s focus is on turning AI from scattered usage into a governed capability. MetTel ensures to establish visibility, define guardrails, and align usage with how the business operates so that AI adoption becomes deliberate, not accidental.

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